Update: 08/12/2022


Designing processes to help manage orders optimally will make your business more efficient. Therefore, businesses now prioritize this activity first. Do you have a good understanding of what is order status management? Follow Meksmart now for more details.

What is order status management?

This is considered the process of tracking orders and order fulfillment progress, including the following steps:

  • Pickup
  • Packing goods
  • Shipping
  • Processing requests after delivery

Depending on the nature and size of the business, businesses will choose the appropriate way to manage order status such as:

  • Management by goods: Management according to the classification of commodity groups
  • Direct management: Divide employees into small groups, in charge of the orders of certain customers and under the management of the captain
  • Geographic management: Divide customers by region for optimal customer file management
  • Management by function: Divide employees into different departments according to the nature of the business.

As you can see, order status management involves both facilities, internal resources of the business and supplier operations, and customer care.

How to manage order status?

Order management tasks will include the following tasks:

  • Receive orders, support customers, and when making orders
  • Make an order processing plan to the committed standards
  • Check and monitor, and continuously update the order status
  • Work with the relevant departments and suppliers to ensure order requirements are fulfilled
  • Control the progress of order fulfillment, coordinate departments, and take action when problems occur
  • Contact customers closely during the delivery of goods
  • Record and report expenses, revenues, and arising from orders to the finance department.


It can be seen that managing orders are not a simple task. Therefore, many businesses have now come to the app to help manage order status.

So how to use the order status management app effectively? Let's find out with Meksmart in the content of the upcoming articles!

Admin Meksmart